Our Privacy Policy

Care for the fine print? Probably not, but here it is. In essence: treat people and their information with the dignity and respect that they deserve.

Information Collection and Use
Oaktree Dental Group Pty Ltd T/A Battery Hill Dental collects information that personally identifies you (‘personal information’) in some circumstances, for example when you apply for our services or our customers provide your personal information to us so that we can help them communicate with you by email. The types of personal information we collect include name, contact details, identification information, organisation, title, information submitted in forms, payment details and enquiry/complaint details. We also collect personal information about your interactions and transactions with us, including any through monitoring and recording any contact we have with you by telephone, email or online for purposes including security, dispute resolution and training.

We collect personal information directly from you as well as from third parties including public sources, our related companies, information service providers and the parties with whom we exchange information as described here. We also store and manage information on behalf of our customers. This includes information such as email addresses and other details entered by customers into our systems, which are subject to our Terms of Use but are not otherwise limited or controlled by us. It is possible that in this respect we could handle sensitive information.

We collect, use and disclose your personal information to provide, administer, improve and personalise our products and services, maintain and update our records, manage our relationship with you a and deal with your enquiries and concerns. We may also collect, use and disclose your personal information in connection with suspected fraud, misconduct and unlawful activity. If you are our customer, your personal information is used to create your personal access to our email marketing product, and to contact you in the course of using this product.

Financial information that is collected is used to verify, identity and to bill either you or your company for products and services, as applicable. Demographic and profile data collected by Oaktree Dental Group Pty Ltd T/A Battery Hill Dental may be used to tailor this web site or any requested email communications, and to display information that is more relevant to you. Oaktree Dental Group Pty Ltd T/A Battery Hill Dental also compiles demographic and product use information, but in the aggregate only, and may make that aggregate information publicly available. Under no circumstances will Oaktree Dental Group Pty Ltd T/A Battery Hill Dental make any personal information about an individual user available publicly in this manner. Your email address is used to only send you information that you have requested. As part of your use of our email marketing software, Oaktree Dental Group Pty Ltd T/A Battery Hill Dental allows you to elect to receive, or not receive, certain information from Oaktree Dental Group Pty Ltd T/A Battery Hill Dental. Oaktree Dental Group Pty Ltd T/A Battery Hill Dental adheres strictly to permission-based email policy. Oaktree Dental Group Pty Ltd T/A Battery Hill Dental will not sell, rent, or loan our contact lists or our customer’s contact lists (including customer data) to any outside firms not involved in the provision of Oaktree Dental Group Pty Ltd T/A Battery Hill Dental services. All emails that you have requested will have an option to unsubscribe. Unsubscribe requests are fulfilled within minutes and no further communications will be sent to users who have stated that they do not wish to receive the specified information.

We may not be able to do the things described above without your personal information. For example, we may not be able to communicate with you and deal with your enquiries.

Disclosure
Oaktree Dental Group Pty Ltd T/A Battery Hill Dental will not use or disclose your personal information without your consent, except: where required or authorised by law; to implement the terms of any agreement we have with you; to assist the lawful investigation of a law enforcement authority; to protect the rights, property or personal safety of another Oaktree Dental Group Pty Ltd T/A Battery Hill Dental customer, any member of the public or Oaktree Dental Group Pty Ltd T/A Battery Hill Dental; the assets and operations of the business are transferred to another party as a going concern; or as otherwise described in this Privacy Policy.

Online Activity

This website uses Google remarketing to advertise online using text or image ads on the Google Display Network. Remarketing is a feature that lets us reach people who have previously visited our site, and show them relevant ads when they visit other sites on the Google Display Network.

For websites using remarketing, a third-party DoubleClick cookie is used to enable remarketing for products like AdWords on the Google Display Network. When someone visits our website, a few lines of code will drop an anonymous browser cookie. This cookie is a small file that stores information. The cookie will store the site visit, but does not store any sensitive information, such as visitor name, address or any other piece of information that might personally identify the visitor. The cookie will be enabled for a set period of time, such as 30 or 60 days, at which time, the cookie expires.

The Google Display Network is a group of more than a million websites, videos, and apps where ads can appear. Sites in this network have partnered with Google to show relevant AdWords ads.

Remarketing Restrictions: Our website will never run remarketing ads that collect Personally Identifiable Information (PII) create a remarketing list or ad text that specifically targets users in ways that are outlined as “prohibited” by Google Opting out of Remarketing, and Vistiors may opt out of Google’s use of cookies by visiting the Ads Preference Manager. Visitors may opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Communications from the Site Newsletter and updates
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications via the unsubscribe mechanism at the bottom of each email.

Customer Service
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the user’s wishes.

Website Usage Information
We use your IP address to help diagnose problems with our server, and to administer our website. We do not link your IP address which accesses our website to any personal information. We use tracking information to determine which areas our site users visit based on traffic to those areas. Oaktree Dental Group Pty Ltd T/A Battery Hill Dental does not track what individual users read, but rather how often each page is visited. This helps us maintain a superior and informative website for you. Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes. Most web browsers are set to accept cookies.

Oaktree Dental Group Pty Ltd T/A Battery Hill Dental uses cookies (not the edible kind) to make your use of our website and services as convenient as possible. Cookies are useful to estimate our number of visitors and to determine overall traffic patterns through our website. If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you will not be able to take full advantage of Oaktree Dental Group Pty Ltd T/A Battery Hill Dental ‘s services. In some cases third parties may use cookies and other technologies such as web beacons and JavaScript on our website in connection with online services like website analytics and surveys. This may allow them to collect information about your use of our website (including your computer’s IP address) which they may store in the United States or other countries. The use of these technologies allows them to deliver customised evaluate users use of our website and other websites and provide other services relating to website activity and internet usage. Those third parties may also transfer the information they collect to others where required to do so by law, or where those others process the information on their behalf. The services we may use from time to time include Google Analytics, Yahoo, Adobe and Microsoft. You can find more details in the privacy policies for those services, including information on how to opt-out of certain conduct. Our website may contains links to other sites. We are not responsible for the privacy practices or policies of those sites.

Security Technology
Oaktree Dental Group Pty Ltd T/A Battery Hill Dental has made an investment in server, database, backup and firewall technologies to protect our information assets. These technologies are deployed as part of sophisticated security architecture. All data resides in a tightly controlled, secure data center. These investments mean that information about the identity and preferences of individual members is strongly protected by Oaktree Dental Group Pty Ltd T/A Battery Hill Dental against unauthorised access. We will maintain safeguards to protect the security of these servers and your personal information. Oaktree Dental Group Pty Ltd T/A Battery Hill Dental may process, store and back up its information with the assistance of those providers.

Policy Modifications
We may change this Privacy Policy from time to time. If/when Oaktree Dental Group Pty Ltd T/A Battery Hill Dental makes changes to this privacy statement, we will highlight the changes on our homepage and email users who have given us permission to do so. We will post any changes here, so be sure to check back periodically.

Contacting Oaktree Dental Group Pty Ltd T/A Battery Hill Dental about Privacy
If you have any questions about our services, the information we have collected from you online, the practices of this website, or you wish to access or correct the personal information we hold about you, please contact us: hello@batteryhilldental.com

In the case of access and correction requests, please provide as much detail as you can about the particular information you seek, in order to help us locate it. We will comply with any applicable legal requirements to provide reasons if we deny any request for access or correction, or to make a requested note of your desired correction with the information.

We take your privacy concerns seriously. Where you express any concerns that we have interfered with your privacy, we will respond to let you know who will be handling your matter and when you can expect a further response.

4/30 Buderim St,
Battery Hill, QLD 4551

E: hello@batteryhilldental.com
P: 07 5358 0413

Give us a call or drop by anytime. We're in the Pacific Haven complex, opposite Currimundi State School.

We're open weekdays and Saturdays, and have early morning and late night spots available.

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